I. SHIPPING COSTS

Shipping costs are quoted according to the destination country and order details:

	Transit time	Price
PORTUGAL
Standard	1 to 2 days	5.9€
SPAIN
Standard	2 to 3 days	15€
REST OF EUROPE
Standard	3 to 8 days	15€
NORTH AMERICA
Standard	4 to 15 days	15€
REST OF THE WORLD
Standard	4 to 15 days	15€

 

The shipping fees will be presented to you as soon as you enter your address and according to the total calculation of the products you intend to purchase.

Delivery times indicated start from the date of dispatch of the order and are presented on working days (Saturdays, Sundays and holidays do not count in the delivery time). In cases of force majeure, CAIO cannot be held responsible for the delay in delivery.

Duties and taxes may be applied. CAIO does not cover duties and taxes that might be charged in the country of destination.

If the User refuses to pay for any import duties or taxes and the package is returned to CAIO, the return costs will be due to the User.

II - DELIVERY

CAIO processes and ships the ordered products by the User, from Monday to Friday, except for holidays and on the days and periods used by the logistics company, to the address stated by the User at the time of order confirmation.

CAIO endeavours to process the order between the 1st day up to a maximum period of 3 days from the day the products finish production.

CAIO will inform the User of the unavailability of the product or products ordered, as well as refund the amount paid, within a maximum period of 15 days from the date of knowledge of such unavailability.

CAIO's ability to respond within these deadlines is, however, conditioned on the availability of its production capability.

There is no possibility to schedule the delivery of the order, requiring someone to be on-site on the day of delivery to receive the package.

If the carrier fails to deliver on the date indicated, it will contact the User to schedule a new date or the carrier will leave a notice at the place of delivery, with the date and time when it tried to deliver the order, the collection point at which it is located and the period the Customer has to collect it under penalty of being returned to CAIO.

If the order is not picked up at the collection point within the defined period, it will be returned to CAIO and the return costs will be charged to the customer by deducting them from the total refund amount (money or voucher).