Returns, Refunds & Exchanges
RETURNS, REFUNDS & EXCHANGES:
Since our products are made to order we just accept returns under specific circumstances:
- If the products are defective or incorrect.
- Exchanges for another item.
- Refunds via voucher.
Refunds only via voucher valid for 6 months.
Exchanges are accepted for another item. The price difference will be refunded if the exchange item is of a lower value or will be charged to the customer if the exchange item is of a higher value.
RETURN OF DEFECTIVE PRODUCTS:
You have the right to return the products delivered if they are found to be defective or have other nonconformities.
As soon as you find a defect or other non-conformity, you must communicate via e-mail at firstname.lastname@example.org describing the defect or non-conformity of the product and whenever possible attaching supporting images.
After receiving the email, we will contact you to proceed with the replacement of the product, termination of the contract or any other consensual solution.
All the shipping expenses regarding the return or exchange of defective products will be supported by CAIO.
All returns must be postmarked within fourteen (14) days of the order receiving date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, place the item securely in its original packaging, and mail your return to the following address:
A/C Daniela Marques
Praceta Gomes Eanes De Zurara
Lote 103G 3º Esq
Please note, you should e-mail notifying the return. You will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.